FAQs

Our School

Why do you think learning to swim is good for my child?

Lessons provide children with confidence, which is great for self-esteem. Your child will learn about water safety in and also around water. Learning to swim is a fantastic way to exercise and provides the development of physical skills including hand-eye coordination, muscle tone and cardiovascular capacity.

What is the philosophy of your program?

Fiona Skinner Learn to Swim is based on Royal Life Saving Australia’s Swim & Survive program, teaching water safety and correct stroke technique. We also provide various pathways into the 50 or so aquatic activities available in our region, including but not limited too, competitive pool and open water swimming. We provide a fun and safe experience which is welcoming to all and inspires excellence in everyone who is associated with FSLTS.

What are some of the objectives of your program?

To give children the best opportunity of succeeding in learning to swim and gaining valuable water survival skills for the rest of their life.  For some this is feeling comfortable in and around water, for others, it can be making it all the way through the levels, or representing their school, swim or surf club at a competitive event

What traits do kids have who are successful in your program?

A positive approach to having fun, learning, training, being resilient, hardworking, and persistent. 

What traits do parents have who are happy in your program?

Happy to accept their child’s ability for what it is, and happy to accept their child’s results for what they are. Supportive of their child regardless of if they are achieving new skills or struggling to achieve new skills.

Is your program affiliated with Royal Life Saving Australia?

Yes, we re-affiliate with Royal Life Saving Australia every year. 

Do classes run during school holidays?

Yes, classes run for 49 weeks of the year. We have a 3 week shut down period over Christmas, and observe all other public holidays throughout the year where lessons aren’t provided. These days are nominated at the start of each year, and are usually specific Geelong public holidays.

Is there someone in the office until the pool closes?

Our administration team work from 9am – 5pm.  Managers and admin staff on pool deck can assist with inquiries and will do their best to resolve them on the spot.  However, if pressed for time or unable to correct an issue immediately, contact will be made the following day to resolve the inquiry.

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Enrolling

How do I enrol?

Simply fill out this form via our website https://cutt.ly/njDngOC We’ll then be in touch to organise an assessment to determine what level your child is in our program

Can my child be enrolled with siblings and or best friends?

We do our best to try and accommodate families to come in at the same times, however please note, it’s impossible to accommodate all requests. As such we will offer lesson times that are in our operating schedule to maximise pool time and provide a quality learning experience.  We will work with families to find out a solution if their first preference can’t be accommodated.

Can my child be moved at the same time or class as siblings and or their best friends?

Providing they meet the criteria, absolutely! However, we’ve learned over time and wish to advise parents that children learn, develop and progress through levels at their own pace.  FSLTS won’t be influenced or be compromised meeting the necessary standards of a level so a child can swim with siblings or be in the same class as a friend

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Attending Lessons

What does my child need to bring?

A big smile!  

Plus, a cap, pair of goggles, a towel and warm clothes.  If you don’t have a cap, we do have a small amount for sale at the pool. Please see our Manager to organise.  Also, if you happen to forget your cap and goggles, please come and see the Manager and we’ll organise some spares for you

What kind of ongoing training do instructors receive?

All instructors need to obtain updating points, so they can reaccredit in the next year. FSLTS also has its own internal staff training days, and we also support our staff at various industry conferences. 

Can I watch lessons?

Absolutely! The seated viewing area is inside the pool along the far wall. 

Parents please note, we have a staff only area on the opposite side of the pool, and ask that you don’t encroach this area under any circumstances as its strictly enforced. In the case of an emergency our staff or Manager will collect and escort you from the opposite side of the pool.

Do you have rules regarding parents watching lessons?

We encourage parents to take an interest in their child’s lessons and progress in the allocated seated viewing area. However, we do ask that parents don’t coach their children from the sidelines, so children don’t get confused about what they are being asked to do, nor encroach the staff area on the opposite side of the pool.

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Financial

How do you invoice?

Currently we invoice per term, however we will be introducing EziDebit on April 19th 2021, and phasing out manual invoicing from July 1st, 2021.

What are the fees?

Pricing will be fixed up until December 2021 and from the 19th of April, 2021 will be as follows:
•    30 min classes – $77.60 per month per student ($19/lesson)
•    45 min classes – $81.67 per month per student ($20/lesson)
•    60 min classes – $85.75 per month per student ($21/lesson)

Do you offer a family discount?

Yes, we offer a 10% discount to the 3rd sibling in an immediate family and thereafter. This discount can’t be transferred to relatives or friends.

How do I pay fees?

From the 19th April 2021, we will be moving from an invoice-based system to a direct debit facility Ezidebit. We understand that changes take time, so we are giving families the next few months to provide their details with manual invoicing ceasing on July 1st, 2021. Parents can view invoices and direct debits through our Customer Portal app, or ask for a copy via email [email protected] 

What other costs are associated?

The only other associated costs are a bag, towel, bathers, cap and googles.  We supply equipment such as kick boards and other training aids. 

Do I have to pay for sessions my child doesn’t attend?

You may suspend future lessons and direct debits due to an illness or injury suffered by the student for the period of the illness or injury provided that it is for a term of greater than two weeks.

What if FSLTS can’t provide a lesson?

If we cancel a lesson due to unforeseen circumstances at the pool, we will issue you with a credit for the swimming lesson to be applied to a future direct debit.

What happens if my child’s lesson falls on a public holiday?

You won’t be charged. Our invoicing system factors in allocated public holidays and invoices/direct debit payments are adjusted accordingly.

What if my child suffers an illness or injury of up to two weeks duration?

Unfortunately, for any injury or illness of up to two weeks a credit or make up lesson will not be applied.

What if my child suffers an illness or injury longer than two weeks?

You may suspend future lessons and direct debits for illness or injury for greater than two weeks per year. To request a suspension, please fill the inquiry form here. We will then provide a Suspension Form which needs to be completed and submitted to our on pool deck manager or emailed to [email protected] with a medical certificate issued by a medical practitioner registered by AHPRA that states the student’s name and the period of illness or injury.

Verbal requests will not be accepted. Direct debit payments will recommence on the return date specified on the suspension application form, and wherever possible we will place the student in the same class as before the suspension.

Please note that make up lessons are not available.

What if I would like to take a holiday of up to two weeks duration outside the Christmas shut down period?

You may suspend future lessons and direct debits for a reason other than illness or injury for one block of two weeks per year, and we will hold your place in the program during this time. Unused suspension allocation cannot be accumulated for use in the future or transferred to another student.

To request a suspension, please fill the inquiry form here. We will then provide a Suspension Form which needs to be completed and submitted to our on pool deck manager or emailed to [email protected] Verbal requests will not be accepted.

A minimum of one payment period’s written notice is required, and suspensions cannot be backdated. A suspension request will not be accepted unless all payments for the student are up to date.

Direct debit payments will recommence on the return date specified on the suspension application form, and wherever possible we will place the student in the same class as before the suspension.

Please note that make up lessons are not available.

What if I would like to suspend for greater than two weeks for other reasons?

You may suspend future lessons and direct debits for a reason other than illness or injury for greater than two weeks per year, and wherever possible we will place the student in the same class as before the suspension.

To request a suspension, you must submit to our on pool deck manager or [email protected] a completed Suspension Form (available on our website). Verbal requests will not be accepted.

A minimum of one payment period’s written notice is required. Suspensions cannot be backdated. A suspension request will not be accepted unless all payments for the student are up to date.

Direct debit payments will recommence on the return date specified on the suspension application form.


Please note that make up lessons are not available.

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Lesson and Class Structure

How many levels are in your program?

We have seven levels. Within the first three levels we have development Levels.  Beginning at D1, 1, D2, 2, D3, 3 and 3+. This assists children to accomplish and build through the foundation levels in a systematic and progressive manner.  Levels 4 – 7 is where children are competent in Freestyle, Backstroke, Survival Backstroke, and begin learning competitive strokes Breaststroke and Butterfly, competitive skills such as starts and turns and increase the volume of laps performed. 

How long are the lessons?

Level D1 to  D3- – 30min

Level D3 to 4 – 45min

Level 5 and above – 60min

How many are in a class?

Level D1 to  D3-  has up to 4 children

Level D3 – 4  has up to 6  children 

Level 5 – 7 has up to 8 

Advanced has up to 15 spread across several lanes. 

***Sometimes there may be more temporarily.

How do I know the progress of my child and their respective level?

We welcome parents to speak with the Manager who can advise on their progress.  We are currently working to incorporate level updates in our Customer portal (mobile app that is available to all enrolled)

How is the curriculum for each level determined?

The skills are defined by Royal Life Saving Australia’s Swim and Survive program.  These outlines are incorporated into our lesson plans to ensure children learn the necessary skills. FSLTS also have our own internal standards such as children being able to repetitively perform a criteria task before they move to the next level.  Our aim is to teach competent swimmers and survival skills, not just a students who can reach a criteria outline once. 

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Moving up a Level

How do you decide when children move up a level?

If they meet the criteria outlined and their instructor is comfortable with their progress.  If a parent doesn’t necessarily agree, they can discuss this with the Manager and one of our experienced staff will take them for a re-assessment and provide feedback. 

How do FSLTS communicate progress or problems?

Usually in person after a lesson, or via phone/email after a lesson.

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Class Schedule

What does the next level’s schedule look like?

All levels are based on once per week, although you can do more if you choose too.  Lesson times are dependant on the levels of your child’s class.

How long can I expect my child to have this schedule?

Usually for the 2021 calendar year, although sometimes the times change depending on progress.

How frequently does the schedule change?

Days and times for 2021 will be set at the beginning of the year and generally children will stay in that class until they meet the all the criteria set by Royal Life Saving Australia. Once the criteria is met, children will then progress to the next level where preferred lesson times will be discussed.

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Class Discipline and Conflict

How do you handle discipline issues?

It depends on the child’s age and their actions. Usually, they will be given a time out, but more serious offences will be discussed and dealt with parents.  

What happens if my child cries during a lesson?

It’s perfectly normal. We don’t have a “no crying” policy, but it greatly depends on the situation. It can and does happen, usually because of frustration at not being able to do something or simply having a bit of a bad day.  Our instructors have expertise in dealing with these situations.

How do you deal with conflict between kids?

We speak to the children, and if necessary, we will speak to their parents. The pool is to be a safe place for all.

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Instructors

How frequently do the instructors change?

We try to ensure the same instructor for the same class for the duration of the year. Instructors may change depending on availability (holidays, sick days etc) 

As a parent can I approach an instructor during a lesson?

No.  We have a Manager on pool deck at all times to answer parent inquiries and we encourage parents to speak to them.  If a child is struggling during a lesson, and requires a bathroom break, our instructor will let you know. 

We provide a safe and welcoming environment for all.  Any demonstrative behaviour toward staff or other children is frowned upon and the individual/s will be asked to leave the facility.

If my child’s instructor is absent, who is the substitute?

Another instructor with comparable qualifications and experience.

How does that substitute know what to work on with my child?

All instructors are required to know the lesson plans (for safety reasons as well as planning purposes), and a substitute instructor will follow this lesson plan as well as any information the regular instructor has passed on.

Are instructors background checked?

All instructors and managers must have a Working with Children Check (WWCC).

How frequently are background checks conducted?

A WWCC must be renewed every five years and are monitored for the duration they are valid. For more information go to www.workingwithchildren.vic.gov.au.

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Emergency Management

Does someone have CPR and/or First Aid training?

All instructors and Mangers have CPR qualifications 

Where do you keep First Aid supplies?

On pool deck and in the Pool Office 

Does FSLTS have emergency plans?

Yes. We work with and follow the emergency plans of Christian College 

If the pool had to be evacuated, where would my child go?

Out the allocated emergency exit door, depending on the nature of the emergency, and to the emergency location/evacuation area of Christian College. In that scenario, please follow the instructions of FSLTS staff.

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